E-luxembourg is the portal for the Luxembourg State Government

• Single Window for public services access via Internet for Luxembourger citizens  with the “citizen” portal

• Single Window for corporate services access via Internet for all businesses located in Luxembourg

The “citizen portal” is a “one stop shop” gathering all information in one web site (forms and regulations for citizens) with digital signature :

• Family information and forms

• Income Tax information and forms

• Corporate/employment information and forms

• Education information and forms

• Transportation information and forms

The “corporate portal” is the electronic point of contact  for all the administrative procedure linked to the life cycle of a company and its employees with digital signature :

• Company creation, buyout and bankrupcy information and forms

• Corporate Taxes information and forms; VAT forms

• Patent Management information and forms

• R&D and investment tax cuts information and forms

These portals propose an electronic middle office

• All forms are handled electronically by public servants

• Public servants checks and validate the business data

• Forms are dispatched to the proper administrative department (Back Office integration with a SOA approach)

 

The priorities of the project are

• Short-term ROI projects implementation

• Strategic Planning & Infrastructures; Interoperability (legacies)

• Business Process Reengineering

Legal Framework Reform alignmenteLuxembourg : 200.000 income tax citizen applications / year

Grand Duchy of Luxembourg went from the 28th United Nations eGovernment rank (2005) to the 14th rank (2008)

TYPE OF SERVICES PROVIDED

Support and expertise for the Luxembourg Goverment for the creation of the luxembourg citizen portal : The team provided methodology for the inception and elaboration of this application :

• “From paper to virtual” Process analysis and agile methodology,

• Team coaching, interviews and workshop creation for customer project managers

• Support and training for civil servants

• Functional Requirement specification

• Proof of concept creation to validate main functional areas

• Architecture definition: 24/7 availibility; SOA integration; ECM integration

Projet management

• Monitoring and controlling of the Subcontratctors activities ( IT development field)

• Functional Testing

ISV

• Built with the e-citiz software product

• The customer able to maintain

Provision of the following experts :

• 1 Project Manager
• 1 e-Government Expert
• 1 IT Architect (SOA, JEE)
• 4 Software JEE Experts
• 1 e-Citiz Product Manager